Please have your accounts and passwords organised before we arrive, and also please make sure your technician has supervised access to the main computer or smartphone if necessary.

It is recommended that you back up your data and devices before we show up, however we can provide this service if you are unsure about doing it yourself. We can also supply external hard drives, USBs and charging cables at an additional cost.

It is helpful to have someone around while the technician is working. He/she may need assistance while accessing accounts, have questions regarding preferred setup of apps, programs or operating systems, to show what work has been done once completed and to take payment once the client is satisfied.

Our standard flat rate is $80/hour, however we charge by the half-hour to keep your costs down. Subscription based packages are also available.

All forms of Visa, Mastercard and American Express credit and debit cards are accepted, as well as chipped EFTPOS, cash and mobile payments. An invoice will be set up upon completion of the work, and payment taken at that time.

Along with the services listed in the Home Support and Business Support pages, call out fees are also included in the first half-hour of all jobs.

It depends on your specific issue, and the speed of your computer and network connection – but our technicians will work quickly and efficiently to resolve all your issues so that you can get on with more important matters!

Generation Tech can provide hardware and software at the client’s request.

At the end of every job, our technicians sit with the client to go through the work that has been completed and show them how to easily work with any changes made. We encourage the user to take notes where necessary, and also give them the opportunity to practice any new skills before the technician leaves.

We are also proud to provide specific training across a large range of devices upon request.

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Generation Tech
5.0
Based on 12 reviews
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Amanda Pulford
Amanda Pulford
10:21 07 Aug 19
Professional, friendly and knowledgeable. Dan is able to understand what is needed for my system and communicate it... back to me clearly and simply. Perfect ✅read more
Evelyn Douglas
Evelyn Douglas
02:14 25 Jul 19
Dan sorted out my minor technical issues quickly and efficiently! He is friendly and approachable and seems to have a... broad knowledge of technical matters! Evelyn Douglas - Qalmaread more
Shirley Gordon
Shirley Gordon
22:41 23 Jun 19
Thanks go to Dan, he was able to resolve my mail issues. I highly recommend Dan to all those Seniors out there that... need a little extra help in understanding technology.read more
Mark Tunks
Mark Tunks
06:05 06 Jun 19
Dan from Generation Tech sorted our work stations so quickly. PCs are now all upgraded and working fast. Back up now... safe and secure Just brilliantread more
Libby Vilumsons
Libby Vilumsons
05:14 09 May 19
Fantastic quick service! Thanks for all of your help Dan!
Melissa Goodin
Melissa Goodin
06:24 15 Apr 19
Highly recommend. Great company and friendly professional service.
Maria Paterakis
Maria Paterakis
08:32 25 Feb 19
Generation Tech provides a fantastic service. I always feel supported and valued as a customer. Dan is so patient and... always willing to go the extra mile. I highly recommend Gen-Tech.read more
Lyndall Sundberg
Lyndall Sundberg
03:36 18 Feb 19
So grateful that I knew Generation Tech existed... had a tech issue that was holding things up at work and taking WAY... up too much of my time and I was not getting anywhere. Called Generation Tech and it was sorted in an hour :) Awesome service!read more
Laura Robinson
Laura Robinson
07:44 16 Feb 19
Gen Tech, helped us with our computer glitches, set us up again on the right road, with little fuss and a professional... attitude. Thank you for your insight and helping us through our computer frustrations!!!read more
Monique Carole
Monique Carole
02:04 16 Feb 19
I can highly recommend Dan at Generation Tech as a very helpful, conscientious expert in the IT field of computer and... phone connection and support. Definite 5+ star professional service!read more
Brightshadows Bosworth
Brightshadows Bosworth
10:01 15 Feb 19
Generation Tech saved me a lot of time, money and effort by sprucing up my current computers so that I didn't have to... buy new ones. It really helped our business. If you're looking for someone on the Gold Coast and beyond to service your computers, Generation Tech were friendly, on time, and great value for money.read more
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