Connecting your technology,
Simplyfying your life.

  • Setting up / Configuring Computers & Devices
  • Training on how to use Device Features
  • Internet / Mobile Setup and Troubleshooting
  • Laptops, Smartphones & Tablets
  • Printers, Smart TVs & Home Assistants

Technology stressing you out?
Get in Touch

Our Process

We genuinely wish to help people gain greater confidence with their devices, which is why our customer-centric service has earned us a long list of repeat clients and referrals.

Book

When you call to make a booking, we will ask what devices need attention and what operating systems they are running on. If you’re unsure of this, we can help you figure it out.

We inform you of any steps you may need to take in regards to backing up your devices and data before we arrive. We can provide this service if you are unsure about doing it yourself, and we can also supply the necessary hardware if required.

Connect

One of our technicians will come to you at the agreed time. We ask that you have your account names and passwords handy, along with supervised access to the primary computer and/or smartphone, in order to fully configure your devices.

Depending on the job, these may include passcodes for your computer or smartphone, internet login details, Apple or Google sign-in information, email account information etc.

Learn

We go through our checklist to make sure we complete every task required. We will show you what has been done and how to use any key features. We will also give you a chance to practice using your devices, so that you feel comfortable before we leave.

Enjoy

Once you are satisfied with the work that has been done, we take payment on the spot. Cash is preferred to avoid bank fees; however, we also have card facilities available. Upon payment you will receive an invoice to your email.

To ensure there are no further problems and that you are still feeling comfortable using your devices, we will give you a courtesy call within a couple of days after we leave.

01. Book

02. Connect

03. Learn

04. Enjoy

Technology is constantly changing,
Sign up & stay up to date.

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Maria Paterakis
Maria Paterakis
08:32 25 Feb 19
Generation Tech provides a fantastic service. I always feel supported and valued as a customer. Dan is so patient and always willing to go the extra mile. I highly recommend Gen-Tech.read more
Lyndall Sundberg
Lyndall Sundberg
03:36 18 Feb 19
So grateful that I knew Generation Tech existed... had a tech issue that was holding things up at work and taking WAY up too much of my time and I was not getting anywhere. Called Generation Tech and it was sorted in an hour :) Awesome service!read more
Laura Robinson
Laura Robinson
07:44 16 Feb 19
Gen Tech, helped us with our computer glitches, set us up again on the right road, with little fuss and a professional attitude. Thank you for your insight and helping us through our computer frustrations!!!read more
Monique Carole
Monique Carole
02:04 16 Feb 19
I can highly recommend Dan at Generation Tech as a very helpful, conscientious expert in the IT field of computer and phone connection and support. Definite 5+ star professional service!read more
Brightshadows Bosworth
Brightshadows Bosworth
10:01 15 Feb 19
Generation Tech saved me a lot of time, money and effort by sprucing up my current computers so that I didn't have to buy new ones. It really helped our business. If you're looking for someone on the Gold Coast and beyond to service your computers, Generation Tech were friendly, on time, and great value for money.read more
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