Home 2018-05-17T19:48:40+00:00

Computer & Device Personalisation Services

Generation Tech provides a professional, affordable and reliable service to ensure your devices are set-up and configured for your personal needs.

No matter what device you need help with, we can assist. From your smart TV and smartphone, through to your Apple CarPlay and Google Home – our dedicated technicians are experts in smart technology and will get you connected without the hassle.

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How We Work

Our unique process ensures customers get exceptional customer service, the best value for money and reliable results. We take the time to listen to your technological needs so that we not only solve the current problem, we put you on the right path for any future tech requirements as well.

Our Process

phone and laptop advice

When you call to make a booking, we will ask what devices need attention and what operating systems they are running on. If you’re unsure of this, we can help you figure it out.

We inform you of any steps you may need to take in regards to backing up your devices and data before we arrive. We can provide this service if you are unsure about doing it yourself, and we can also supply the necessary hardware if required.

One of our device experts will come to you at the agreed time. We ask that you have your account names and passwords handy as we generally need to access various services, along with the primary computer and/or smartphone, in order to fully configure your devices.

Depending on the job, these may include passcodes for your computer or smartphone, internet account and login details, Apple or Google sign-in information, email account information etc.

We go through our checklist to make sure we complete every task required. We will show you what has been done and how to use any key features. We will also give you a chance to practice using your devices, so that you feel comfortable before we leave.

Once you are satisfied with the work that has been done, we take payment on the spot. Cash is preferred to avoid bank fees; however, we also have card facilities available. Upon payment you will receive an invoice to your phone or email.

To ensure there are no further problems and you are still feeling comfortable using your devices after we leave, we will give you a courtesy call within the week.

We are proud to offer a comprehensive tech service that is designed to help our clients get the most out of their smart technology. We genuinely wish to help people gain greater confidence with their devices, which is why our customer-centric service has earned us a long list of repeat clients and referrals.

If it clicks, beeps or hums – we can help!

If you’re looking for a reliable tech service with a difference, contact Generation Tech today.

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