We genuinely wish to help people gain greater confidence with their devices, which is why our customer-centric service has earned us a long list of repeat clients and referrals.
When you call to make a booking, we will ask what devices need attention and what operating systems they are running on. If you’re unsure of this, we can help you figure it out.
We inform you of any steps you may need to take in regards to backing up your devices and data before we arrive. We can provide this service if you are unsure about doing it yourself, and we can also supply the necessary hardware if required.
One of our technicians will come to you at the agreed time. We ask that you have your account names and passwords handy, along with supervised access to the primary computer and/or smartphone, in order to fully configure your devices.
Depending on the job, these may include passcodes for your computer or smartphone, internet login details, Apple or Google sign-in information, email account information etc.
We go through our checklist to make sure we complete every task required. We will show you what has been done and how to use any key features. We will also give you a chance to practice using your devices, so that you feel comfortable before we leave.
Once you are satisfied with the work that has been done, we take payment on the spot. Cash is preferred to avoid bank fees; however, we also have card facilities available. Upon payment you will receive an invoice to your email.
To ensure there are no further problems and that you are still feeling comfortable using your devices, we will give you a courtesy call within a couple of days after we leave.